How to fix your subscription.
- First, make sure you have an active subscription in iTunes.
- Go to SETTINGS
- Tap RESTORE PURCHASES in a few moments your subscription will activate.
Occasionally you may see an error when trying to restore purchases "Cannot connect to iTune Store". Please wait a few moments and try again. It seems iTunes can be a bit overwhelmed at times.
That still didn't work... what now?
Please accept our apologies for the trouble, it's no fun, and will do everything we can to fix this problem fast. The quickest way to get help is to talk to us inside the app using the coach chat button on the 'Me' screen.
Alternatively you can use chat on this page, we may take longer to reply on the website so make sure you leave your email address or we can't respond to you.